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Departure and arrival

On the day of arrival your room is available from 2:00 pm. Check out time is 11:00 am on your date of departure. Please inform us if you fail to arrive for dinner by 8:00 pm on your day of arrival. If you would like a late check out (up to 5:00 pm), the charge is € 45 per person.

Important Information

  • In case of cancellation, late arrival, early departure we will charge the entire amount of your stay.
  • We highly recommend insurance against trip cancellation.
  • Unfortunately we are not allowed to confirm a specific room number or floor.
  • The double rooms can be used as single rooms, except for high season. Prices upon request
  • All the outdoor structures on and the Alpine Wellness Village are accessible seasonally.
  • Free underground parking is available for all our guests.
  • Payment may be in cash, in any currency, through credit cards of Visa, Mastercard / Eurocard and debit cards (except American Express and Diners Club).
  • If paying adults would like to cancel their meal, they may do so before 12 noon and will have a reduction of € 8,00 per meal.
  • We have taken great care, but it is possible that there may be errors, omissions or calculation errors.

For our canine friends

In the interest of all guests, we can accept a limited number of dogs. Please, therefore, kindly inform us at the time of booking if you intend to bring your pet. Pets are not admitted to the areas of the dining room, the indoor pool and the lawn.

Price per day (without food): € 17,- up to 12 kg. If a final extra cleaning is necessary, this will be calculated separately.

Cancellation Conditions

If you are not able to start the holiday booked or must cancel your booking, the following cancellation conditions apply:

  • In the event of cancellation within 8 weeks before arrival you will only pay a fee of € 50.00 per booked room
  • In case of cancellation between 8 weeks and 4 weeks before arrival we will charge a penalty equal to 20% of the price of the stay
  • In case of cancellation between 4 weeks to 10 days before arrival we will charge a penalty equal to 50% of the price of the stay
  • In case of cancellation between 10 days to arrival day we will charge a penalty equal to 70% of the price of the stay;
  • In the case of a no-show, you will be charged 100% of stay.

These cancellation conditions are in effect even if the cancelled room is rebooked for all or part of the period.

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